Customer Care & Communications

COVID-19 Level 5 Service Arrangements

Monday, January 4, 2021
dlr County
Intro Text 

Level 5 restrictions are currently in place


All Council buildings closed, with essential services remaining operational


COVID-19 is spreading in our community at a rate not seen since the start of the pandemic.

Dún Laoghaire-Rathdown County Council would ask that all citizens comply with the new Level 5 Restrictions that are now in place all across the country. Full details on the Level 5 restrictions are viewable here:

Level 5 restrictions are in place and this will meaning changes to access for the public.

Essential services will be maintained during Level 5 restrictions and the Council will recommence its wider scheduled services.

Details on services can be found below.  


Building Access

Public access to County Hall will be limited to urgent business only due to current Level 5 restrictions. Access will be by appointment only

The Council Customer Service Hub can be contacted on 01 2054700 and

Dundrum Area Office is closed.


Community Call Helpline

Community Call Helpline (1800 804 535) will be open Monday - Friday, 9am to 5pm.


Municipal Services

Outdoor services will continue, including:

  • All parks and cemeteries remaining open
  • Cleansing & sweeping ongoing
  • Water and drainage works continuing
  • Road maintenance and winter gritting will be ongoing as per their schedules and during cold weather events

Housing Maintenance

For any housing maintenance queries, tenants can call 01 2054700 and



The Planning offices can be contacted on 01 205 4871 and Any meeting must be arranged by appointment only in advance.


dlr Libraries

All branch Libraries, including the dlr LexIcon will be closed to the public, so all library services will be online only. There will be no Contact & Collect service operating but the Book Drop Service to the elderly will continue.   


dlr Leisure

dlr Leisure gyms in Loughlinstown, Monkstown, Meadowbrook, and Ballyogan are all closed due to Level 5 restrictions

For more information, visit their Facebook pages, or see their website:


Community Centres

Where centres reopen after the Christmas break on Monday 4th January, due to Level 5 restrictions access will be facilitated for childcare and essential services only.