Homeless

Homeless Assessment and Placement Service

If you are homeless, rough sleeping or at risk of becoming homeless and your last permanent address was in the Dún Laoghaire-Rathdown County area you should contact the Assessment and Placement Service.

Please note that our offices are closed during the current Covid-19 restrictions, but you can still contact our staff. Call 01 2054700 or E-mail: homeless@dlrcoco.ie

If you’re not from the Dún Laoghaire-Rathdown area you must present yourself to the relevant Local Authority from where you were made homeless.

Should any person require an EMERGENCY PLACEMENT outside of office hours, please contact

Central Placement Service (CPS) Freephone number 1800 707 707

Monday to Sunday 10.00am - 10.00pm

Are you renting and worried about losing your home?

If the answer to this question is yes, please contact the Local Authority whose area you currently reside in or the dedicated advice line operated by Threshold, on behalf of the four Dublin Local Authorities, FREEPHONE: 1800 454 454. Through this service you can get advice on:

Being asked to leave rented accommodation before the lease is up
Renewing your lease, but being worried about being able to pay
Landlord selling or re-acquiring the home
Questions on Social Welfare Allowance, Rent Supplement and Rent Increases after the lease term

We would like you to tell us if you see a person sleeping rough in Dublin.

Please click here and and tell us the location so that we can help the person access accommodation.

This service is operated by Dublin’s Housing First Intake Team and the Dublin Region Homeless Executive.The main goal of the service is to move people into temporary accommodation and onto independent living.

FAQS

How do I clear my HHAP arrears?

Online at https://payments.limerick.ie/hap/
By phone with Hap Limerick on 061 556 600
Get a Hap Bill Pay Card. HAP Bill Pay Card (issued within 10 days of start day) in any Post Office or any shop displaying the sign to pay your weekly rent. Your local PostPoint shop can be located on www.postpoint.ie.

How do I get an update on my HHAP application?

HHAP paperwork and payments are processed by Parkgate Hall. See contact details below:

Phone: 01 222 6955

Email: homelesshap@dublincity.ie

Address: Parkgate Hall, Homeless Hap, 6-9 Conyngham Road, Dublin 8

I am a Homeless HAP tenant already and my income has changed, what do I do?

If you are already a Homeless HAP tenant and your income has changed, you will need to send proof of your new income (new payslips or confirmation of social welfare payment) and proof of the date that your income changed in order to adjust your differential rent. If you have lost employment or your hours have been reduced, please contact your local Intreo office to avail of a social welfare payment. Once you have proof of your new income please post the documentation to Park Gate Hall, 6-9 Conyngham Road, Dublin 8 or email homelesshap@dublincity.ie.

I am privately renting but at risk of becoming homeless.

If you are in private rented accommodation and at risk of becoming homeless, you should contact Threshold. Their details are below.

Threshold Dublin Advice Centre, 21 Stoneybatter, Dublin 7.
Tenancy Protection Service-National Helpline (Mon-Fri 9-9): 1800 454 454.
Office Opening Hours: Mon - Fri 9.30-5pm
Email: advice@threshold.ie
For more details see: Threshold- Get Advice

I'm under 18, what do I do?

The Health Service Executive (HSE) will help you if you’re under 18 years. If you’re homeless or are at risk of becoming homeless go to your local Area Health Office and a social worker will help you. If that office is closed, for example it’s after 17.00, go to the local Garda Station and they’ll contact the on-duty social worker who will arrange emergency accommodation for you.

There has been a change to my family size. What do I do?

You need to contact the Local Authority you are registered with and inform them of the change in your circumstances and get a letter/ email confirming that your application has been adjusted. Send this to Homeless HAP Section, Parkgate Hall, 6-9 Conyngham Road, Dublin 8 or emailhomelesshap@dublincity.ie.

What do I need to bring with me for the Homeless assessment?

You will need to bring a form of photo identification i.e. passport; driver’s license etc., proof of income and proof of homelessness (i.e: a sworn affidavit, NTQ verified by Threshold, etc.)

What does the Homeless assessment involve?

The Initial Assessment involves:

Establishing identity;
Establishing accommodation history i.e. confirming where you last lived and when, particularly your last permanent address;
Establishing support & need for temporary emergency accommodation;
Establishing if you are registered or eligible to register with a local authority for social housing support.

Who do I contact for advice on social welfare entitlements?

You should contact the Department of Social Protection’s, Homeless Persons Unit (HPU). The HPU provides payments under the Supplementary Welfare Allowance Scheme and offers advice on your social welfare entitlements.

Men – Phone 1800 724 724. For more information see, Homeless Persons Unit Men
Women and families – Phone 1800 724 724. For more information see, Homeless Persons Unit (Women and Families)
Not from Ireland (includes Asylum Seekers, Refugees and persons from EU Accession countries) – Phone 01 858 5100 or access the service directly on 77 Upper Gardiner Street, Dublin 1 from 10am- 11.30am, 2pm to 3.30pm.