Customers' Role

We welcome your comments and suggestions on this charter and on how we can improve our services in the future. If you would like to comment or make a suggestion please write to the Head of Corporate Services, County Hall, Marine Road, Dún Laoghaire, Co. Dublin or email corp@dlrcoco.ie

Just as the Customer is entitled to the highest level of customer service, Councillors and members of staff should receive the same levels of respect and courtesy from the Customer.

The following conduct is not acceptable from customers: -

Behaviour that is disruptive and interferes with the use and enjoyment of Council facilities.

Harassment of staff or members of the public by use of abusive, racist, obscene or threatening language.

Use of violence or threat of violence towards staff and/or members of the public.

Malicious damage to and/or theft of Council property.

The use of alcohol and illicit drugs while using Council facilities.

Smoking in Council premises.

Leaving personal property unattended at any Council premises