Customer Charter

We will aim to promote excellence in service provision subject to resources, which is responsive to the needs and expectations of our customers.

Equality/Diversity

We welcome the diversity of our customers and will deal with all customers in a fair and equitable manner.

Contact by Telephone

We will answer telephone enquiries promptly and politely. We will acknowledge messages left on voicemail within 24 hours.

Contact by Letter or email

For letters that require acknowledgement we aim to do so within 7 working days of receipt. We will issue a full reply as soon as possible thereafter. We will give contact names in our communications.

Visitors to our Offices

We will ensure that our public offices comply with occupational health and safety standards. We will enhance our public offices so that they are accessible for persons with disabilities.

Service in Irish

We will aim to accommodate our customers who wish to conduct their business through Irish.

Information

We will aim to provide information that is clear, timely and accurate at all our service locations. We will meet the requirements of people with specific needs where possible.

Choice

We will aim to provide choice, where feasible, in payment methods, location of contact points, opening hours and delivery times.

Consultation and Evaluation

The Council is committed to consulting with its customers and to evaluating its services.

Complaints/Queries

We will deal with complaints/queries openly and fairly.

Our Performance

We will evaluate our performance against the commitments in this Charter.