Water And Drainage
Frequently Asked Questions
Why is there no water supply to my house?
The water could be turned off to facilitate the repair of a burst watermain in your area. Check with your neighbours to see if they have water. If your neighbours have a water supply, it could mean there's an internal problem within your own property, therefore you would need to source a plumber to check your system.
My drains are blocked, what can I do?
The property owner is responsible for their drain all the way to the Council main sewer, even if the drain runs across public space e.g. across the footpath and/or the road. When called out, the Council's Inspector can determine the location of the blockage by examining the manholes on the Council's sewer. If the Council's sewer is running clear, it means the private drain serving the house(s) is blocked. In this case, the householder should employ a suitable company to clear the blockage. For further information, please click on Maintenance of Private Drains
I have an air lock, how do I get rid of it?
For information on how to fix an air lock, please click on the following link, Air Locks (pdf -56kb)
Can I use my central heating if the water is off?
If your central heating system has been installed by a registered contractor, it should be run from a separate expansion tank in the attic. This water should not be affected by a water main shutdown and it should be safe to run the system. However, you should check with your installer/plumber to confirm.